Following on from my recent very positive, then slightly less positive experiences with EE's customer service, my saga continues...
I'm trying to get a PAYG EE phone (a Nokia Lumia 630, if you're interested) unlocked.
I was assured that this would be no problem at all.
After a week, I enquired to find out why I still hadn't received my unlocking code, and was told that It will take ten days to get my code.
Today was day ten.
EE sent me a text telling me that the IMEI code which I supplied was wrong, therefore they cannot unlock my phone. I should then log onto the EE website and input my IMEI code there.
I feel let down by their customer service. I have the IMEI code written down, and it was read back to me at the time. A further verification by tapping in *#06# revealed the same code.
EE: It's not me - it's you.
Your customer service department can barely speak English, so I'm guessing that expecting them to get a 17 digit number correct is asking far too much.
EE, you can expect a phone call from this customer today. I'm not happy anymore.
EE, I heard that your customer service was poor, and I can now confirm that yes, it really is that bad.
I'll let you know how I get on...
