The dreaded Carphone Warehouse email to affected customers is out now, and I'd recommend that anyone who thinks that they might be affected follows the advice that it contains.
Here's a transcript:
Dear Customer,
I am writing to you as a precaution after we discovered on the 5th August that some of our IT systems had been subjected to a sophisticated cyber attack.
Up until February 2015, talkmobile's website was operated by Carphone Warehouse on the IT systems that were impacted by the attack. The systems that contain your billing and my account data are managed by talkmobile and have not been breached as part of this attack nor has talkmobiles new website introduced in February this year.
We immediately took action to secure these systems and launched a full investigation with a leading cyber security firm to help us understand the impact of this attack. Our investigation is still going on.
At this stage, our investigation indicates that some of the data held on our systems has been accessed and this may include some of your personal details, including your name, address, date of birth and bank details.
We take the security of your data extremely seriously, and we have put in place additional security measures to prevent further attacks. Nevertheless, we felt it was important to let you know as soon as possible..
To reduce the risk of fraudulent activity, we recommend that you consider taking the following steps:
• Notifying your bank and credit card company, so that they can monitor activity on your account
• Checking for suspicious or unexpected online or account activity
• Be careful of anyone calling asking for personal information, bank details or passwords
• You can check your credit rating to make sure no one has taken out loan and credit in your name. You can do this by visiting Experian or Equifax
If you think you have been a victim of fraud you should report it to Action Fraud, the UK's national fraud and internet crime reporting centre, on 0300 123 2040.
If you have any question regarding this email, please visit our website for further useful information.
http://www.carphonewarehouse.com/talkmobile-update?stop_mobi=yes
I appreciate that this is potentially concerning for you and I am very sorry that this attack on us has caused this inconvenience.
Yours sincerely
Jeremy Fennell
Managing Director Carphone Warehouse
