Mobile PAYG network giffgaff have recently whittled down their range of 30 day PAYG mobile bundles (aka "Goodybags") to reduce confusion and allow for 4G services for all customers at no extra cost.
Whilst I welcomed this news openly, giffgaff failed to deliver when the scheme went live: New customers and customers who had not previously purchased an "old" 4G Goodybag were unable to access 4G services for around five days.
In my recent post HERE, I went on to say that a "third party" was working on this problem on behalf of giffgaff.
Well, many existing giffgaff customers did find that their 4G services were finally activated on Sunday evening, but giffgaff were reluctant to step up and make any announcements regarding this service outage until things were moving in a positive direction.
In giffgaff's online "community", a member of staff eventually said that services would finally be enabled for most customers on Sunday, though there are still a few customers who have joined after the 2nd of September who may still be experiencing problems.
Don't get me wrong, giffgaff isn't awful, but the Community Managers have asked us, the customers what we would like to see. One of the main issues is that there is little to no community involvement with giffgaff's proper staff.
So, once again giffgaff experiences an outage and looks to a third party to fix it whilst leaving the members (sorry, customers) to deal with the questions and complaints in the online community forums.
Giffgaff, take responsibility. If you can't do that, don't run a mobile network and money laundering service (or whatever giffgaff money is).
It's just common courtesy to inform your customers if you are having a problem, or at least make this known to the people who work for peanuts in payback on your online help and support forums.
Now that I've got this off my chest, I can happily say that 4G for all on giffgaff is working for the vast majority of people.
I still use giffgaff as my main number, and there are many benefits including free same network calls and texts for three months if you top up by at least £10 (not £10 a month, like most networks who offer this perk).
If you would like a free giffgaff SIM with £5 of free credit (you can't get this if you order directly from giffgaff), just go through my own affiliate link HERE.
