Following on from my post last Friday regarding EE's absolutely abysmal customer service - or lack of it - I am glad to be finally able to put a lid on this debacle.
EE have - after nearly one month - provided me with a phone unlocking code. A "service" that they contract out badly and still manage to make a mess of.
To recap; EE have managed to create a catalogue of errors in providing me with a simple phone unlocking code. They incorrectly entered my IMEI code, made me wait weeks and promised to maintain good customer care skills by providing me with this service free of charge, and have since made me wait even longer and still charged me for it!
Last Friday's post is available HERE, and I let rip. Please do have a read, if you haven't done so already.
Anyhoo, I have finally received my code and successfully unlocked my mobile, but it shouldn't have been so hard or unpleasant.
EE are now bottom of my list as far as network recommendations go, and they are highly likely to remain at the bottom for a very long time.
If they sell their business to another company, I might try them again, but for the foreseable future, their customer service truly is every bit as bad as some people say it is.
In fact, this incident has made me more determined than ever to further build my PAYG mobile website (mobile-networks-uk.weebly.com) by adding network reviews.
I did say that I would add some network operator reviews to my site at some point, and I will probably start work on this aspect over this coming weekend.
Just in case anyone from EE does read this, I'm sorry but I can't be sweetened with a deal - I cannot use your network at home, work, or any of the places in-between.
You say that you are the "Biggest, fastest and most reliable network", but not anywhere within a 15-20 mile radius of here you're not.
