Two day ago EE's shockingly bad customer service angered me. If you missed the post (it's been my most popular post to date, so please share it!) - here's the LINK.
One thing that I forgot to mention in my rage was that they sent me a text-based survey shortly after I hung up. You know the ones; they ask how satisfied from 1-10 you are with the way that your call was handled, whether your problem was resolved, etc.
To top off the awful customer service experience that I had with EE, their text survey was going to get some scathing replies, but EE couldn't even get this right: I couldn't reply to the text message that they sent me!
The text failed to send twice, at which point I gave up and sat down to write my blog post.
EE probably base much of their customer feedback on these text surveys, as they are cheap, reach every calling customer and I have used them in the past - to comment on both positive and negative customer service that I've received.
EE probably think that they are doing well if they send out these unanswerable surveys, but let me tell you now, EE - No matter how much you keep telling us that "You are the biggest UK network", and you might have Kevin Bacon on board, but your customer service is the worst that I've experienced from any network.
