In September TalkTalk announced that they were putting their prices up, shortly after I joined.
Regular readers will know that I have been very unimpressed by TalkTalk's customer service, as they have been really ineffective at cancelling my contract.
Well, I thought that all was well following my last experience of talking to them on the phone.
Unfortunately this isn't the end of my ordeal with this cut price outfit.
Yesterday I received an email from TalkTalk saying that my next bill would be £214! This is the payment for the remainder of my contract with them - Even though I cancelled within the 30 day notice period and the customer "service" adviser that I spoke with assured me that I wouldn't be charged an extra penny for leaving TalkTalk.
After 71 minutes on the phone to TalkTalk (yes, 71 minutes), I finally spoke with a customer service manager, who, after having to explain the issues that I've had with trying to cancel my contract yet again, agreed to waive the fees.
Luckily I used the Say No app to find a TalkTalk number that wasn't a pricey 0845 number, otherwise I would have also been asking for compensation!
Seriously TalkTalk - Your data breach has been bad enough, but I can safely say from my own experience that your customer service is every bit as bad as all of the negative reviews there are of your services. I shall never use your services again, if in fact you survive the fallout from your recent hack.
I'd be amazed if anyone would be stupid enough to choose TalkTalk now.
