I've used giffgaff on and off for about 18 months now, and used them as my main mobile network since February this year, but today I have changed network provider back to Three.
Giffgaff offer some great value 30 day bundles and I make extensive use of the free giffgaff to giffgaff calls and texts, but this once quirky little network is now a major player - yet the services they provide are totally substandard.
I have experienced dropped calls daily since February. The odd dropped call is to be expected as you travel around, but standing still in an area with decent coverage shouldn't mean that you get cut off less than one minute into a call. Every day.
The issue with texts not being sent is also a major problem.
I texted several of my contacts last night to inform them of my new number and 40% of the texts didn't get sent.
I'm sure that some of these texts were also sent more than once.
My current giffgaff bundle (Goodybag) had 500MB of data included - yet I've struggled to use <100MB of this data as the giffgaff network just doesn't have useable data speeds.
I couldn't load a webpage whilst sitting in my car during my lunch break today. I thought that I didn't need a data connection most of the time, but today was the final straw.
So, I'm sorry to say that as much as I've followed giffgaff from it's early beginnings in 2010, it's grown and had long enough to sort out these problems.
Add to this the frequent network outages and the giffgaff website going down regularly, and it's not a network that can be relied upon.
Heck, I've even decided to go back to using Three...
