I'd just bagged a new PAYG Nokia Lumia 630 for the bargain price of £40 including a £10 monthly bundle which I heard I could convert to credit and use this to pay the £8.99 unlocking fee.
The lady who I spoke with was very helpful and most importantly didn't question that fact that I'd only just bought the phone and hadn't even been an EE customer for the mandatory six months you need to accrue before getting a PAYG phone unlocked through them.
She told me that I'd have my unlocking code supplied to me via email by the 19th of August.
Today, I phoned EE's customer service again, as I still haven't received my unlocking code.
The guy that I spoke with was helpful, but informed me to wait another two days, as it could take up to 10 days to get the code. I'm pretty sure that this wasn't explained to me the first time that I called them.
Now, I have heard bad things about EE's customer service many times before, so my initial experience still holds firm; they were very helpful.
Maybe I'm just getting a bit twitchy because of the reviews that I've read, but I did worry slightly over whether I would get my unlocking code.
The fact that the £10 of credit is still in my account makes me slightly more worried, and the fact that today's CS assistant at first seemed like he might have been checking my non-existent EE account to see if I was eligible for an unlock code.
I'll wait another couple of days. If all goes well, I'll let you know!
